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Refund Policy

1. Service Philosophy & Non-Refundable Nature
All payments made to M The Temp for virtual assistant services are generally non-refundable. Because services require the dedication of time, expertise, and resources, once work has commenced, all sales are final. 

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2. Refund Eligibility
Refunds may be considered only under the following circumstances: 

  • Service Not Delivered: If you have prepaid for hours, but no services have been rendered within seven to fourteen ( 7-14) days of payment, you are eligible for a full refund.

  • Unused Hours Upon Cancellation: If you terminate your agreement early, you may be entitled to a prorated refund for any unused hours purchased in the last month of service, provided fourteen to thirty (14-30) days' written notice is given. 

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3. Non-Refundable Situations
Refunds will not be issued in the following cases: 

  • Services have already been rendered, even if the result does not meet subjective expectations.

  • Unused hours from previous months (if they have expired).

  • Deposits paid to secure, block, or reserve time on the VA's calendar. 

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4. Process for Requesting a Refund
To request a refund, please email MtheTemp@gmail.com within three to seven (3-7) business days of the issue arising. Include your full name, invoice number, and a detailed explanation of the issue.  Refunds must be requested in order to be evaluated for validity and, if deemed valid, for issue. Refunds, if valid, will not be issued automatically.  

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5. Resolution Options
Before issuing a refund, M The Temp may offer: ​

  • A service credit to be used within a specified timeframe or re-do the project at issue.

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6. Termination by M The Temp
If M The Temp terminates the agreement for reasons other than violation of stated policies, you will receive a refund for all unused, prepaid hours. 

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